Terms of service
The basics of how we quote and work. Your written quote is the final word on scope and price. Last updated 3 November 2026.
Quotes
All quotations are free and in South African rand (ZAR). A quote covers the work described in it and is valid for 30 days. If the job turns out to be materially different from what was described or shown in photos, we'll tell you and agree any change before we carry on.
Bookings and cancellations
Please give at least 24 hours' notice if you need to cancel or move a booking. If we can't get access at the agreed time, we may charge a call-out fee as set out in your quote.
Access and safety
You agree to give us safe access to the areas being cleaned, and access to water and electricity where needed. We won't work anywhere we consider unsafe — including windows we can't reach safely — and will tell you before we start.
Existing damage
We'll point out chips, scratches, failed seals or other existing damage we notice before we start. We aren't responsible for pre-existing damage or for defects in glass, frames or fittings.
If something isn't right
We do a walk-through with you before we leave. If you notice something afterwards, let us know within 48 hours and we'll put it right where the issue is ours. Any damage caused by us must be reported within 48 hours so it can be assessed.
Payment
Payment is due as stated on your quote or invoice.
Contact
Cape Cleaning Services (Pty) Ltd, registration number 2026/757870/07. WhatsApp or call +27 83 265 5884, or email [email protected].
